mesin4dPrivacy Policy

This page describes what we collect when you use mesin4d and how we keep that data protected. We operate an online entertainment platform serving users in jurisdictions where local law permits. We collect personal information to verify your identity (KYC), process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), settle withdrawals, and provide customer support. Our data handling is transparent and compliant with applicable privacy regulations.

We do not sell your data to third parties. Your information is encrypted, stored securely, and shared only with payment processors, compliance authorities, and fraud-prevention services where necessary. This policy covers what we collect, how we use it, your rights, and how long we retain records.

If you have questions about your data or wish to request access, correction, or deletion, contact our support team via the Account Settings help widget or email. We respond to data requests within standard business timeframes.

What Data We Collect on mesin4d

We collect data in several categories. Account information includes your email address, mobile phone number, and name (for KYC verification). Identity documents include scans or photographs of your government ID (passport, national ID, driver's licence). Address verification requires proof such as a utility bill, rental agreement, or bank statement showing your name and address.

Financial information includes your payment method details (bank account number, e-wallet ID), transaction history (deposit dates, amounts, withdrawal requests), and betting activity (markets wagered, outcomes, balance changes). Technical information includes your IP address, device type, browser, and access logs. Communication data includes any messages you send to support, complaint records, and our responses.

We do not ask for sensitive personal data beyond what KYC and payment processing require. We do not collect biometric data, health information, or religious affiliation unless you voluntarily provide it in a support ticket.

Account info

Email, phone, name, date of birth (for age verification). Needed for account creation and communication.

Identity documents

Government ID, proof of address. Required by mesin4d KYC policy and anti-money-laundering regulations.

Payment data

Bank account or e-wallet details. Used for deposit/withdrawal processing only; never shared with merchants.

Activity logs

Betting history, balance changes, login times. Used to detect fraud and manage your account.

How We Use Your Data

We use personal information for several purposes. Account verification: we confirm your identity against government records and check your age. Payment processing: we share your payment method with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet processors, or mobile banking, local payment, online payment, e-wallet banks to settle deposits and withdrawals. Fraud prevention: we analyse transaction patterns to detect and prevent money laundering, account theft, and gaming fraud.

Legal compliance: we retain records for tax purposes, anti-money-laundering reporting, and dispute resolution. Customer support: we use your account details to respond to inquiries, troubleshoot problems, and process withdrawal requests. Communication: we may send you account notifications, payment confirmations, and support responses via email or SMS.

We do not use your data for marketing campaigns, third-party advertising, or cross-selling without your explicit consent. If we change our data use practices, we notify you in advance.

Third-Party Data Processing and Sharing

We share data with third parties only where necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment banks) receive your name, account details, and transaction amounts to process your requests. Fraud-prevention vendors analyse transaction patterns using encrypted data; they do not receive your ID number or full account details.

Compliance authorities may request account records if required by law. We comply with such requests and notify you unless prohibited by law. We do not share your data with marketing companies, data brokers, or unrelated third parties. Our servers may be hosted outside Indonesia; data transmission is encrypted to protect against interception.

If mesin4d is acquired or merged, your data may transfer to the new entity under this same privacy policy. We will notify you of any significant changes to data handling practices.

Data Retention and Deletion

We retain account information while your account is active. After account closure, we retain your record for a minimum of five years for legal and compliance purposes (anti-money-laundering, tax reporting, dispute resolution). After five years, we securely delete personal information unless law requires longer retention.

Transaction records (deposits, withdrawals, bets) are retained indefinitely for compliance audit and account dispute resolution. If you request data deletion before the five-year retention window closes, we comply unless legal obligation requires us to retain the data. You can request deletion via your Account Settings or by contacting support.

During major holidays (Idul Fitri, Idul Adha, Imlek), deletion requests may be processed with slight delay due to reduced staffing, but we complete them within standard windows.

Your Rights and Data Access

You have the right to access your personal data. You can view your account information, transaction history, and KYC documents via Account Settings. If you wish to download all data mesin4d holds about you in machine-readable format, contact support and we provide it within 10 business days.

You have the right to request correction of inaccurate data. If your address has changed or your name was misspelled in our records, contact support with proof of the correct information and we update it. You have the right to request deletion of non-essential data (such as old contact details) subject to legal retention obligations.

You have the right to object to certain data processing. For example, if you no longer wish to receive account notifications via SMS, you can disable that communication channel in Account Settings. You may also request we delete your account entirely; we retain records only as required by law.

We at mesin4d do not sell your data, trade it with advertisers, or use it beyond what is necessary for account management, payment processing, and legal compliance.

Cookies and Tracking Technologies

Our website uses cookies to maintain your login session and store your preferences (language, display theme). These are session cookies that expire when you log out. We do not use cookies for advertising tracking or behavioural analysis. Third-party analytics (if enabled) may set cookies to measure site performance; you can disable these in your browser settings.

We do not use tracking pixels, device fingerprinting, or cross-site cookies. Your browser's "Do Not Track" setting is respected. If you clear your browser cookies, you will need to log in again to mesin4d, but no data is lost—your account information remains secure on our servers.

Data Security and Encryption

We encrypt all data transmitted between your device and mesin4d servers using TLS 1.2 or higher. Passwords are hashed and salted; we never store them in plain text. Payment information is encrypted at rest and never transmitted in clear text. Our database access is restricted to authorised personnel only; we use firewalls, intrusion detection, and regular security audits to prevent unauthorised access.

If we discover a data breach, we notify affected account holders within 72 hours and inform regulatory authorities as required by law. We maintain insurance against cyber incidents and conduct annual penetration testing to identify vulnerabilities.

Jurisdiction and Legal Basis

mesin4d operates under jurisdiction-restricted access. We serve users in regions where local law permits online gaming and sportsbook activity. Our data handling complies with applicable privacy regulations in those jurisdictions. If your location changes or you move to a region where we are not licensed, your account access is suspended and you may withdraw funds during a transition window.

Your data may be processed in or transferred outside Indonesia for payment settlement and fraud prevention. We ensure that such transfers maintain the same security and privacy standards as Indonesia-based processing. By using mesin4d, you consent to this cross-border data flow.

Contact and Data Requests

To request access to your data, file a complaint, or exercise your rights, contact mesin4d support via the Account Settings help widget or email the support address listed on your account. Include your account reference number and a clear description of your request. We respond to routine inquiries within 4 business hours and to data requests within 10 business days.

For urgent data security concerns (e.g., suspected account compromise), contact support immediately. We treat such requests with priority and may request you to verify your identity before providing sensitive information.

This privacy policy was last updated in accordance with our operational practices and applicable regulations. We may update it periodically; significant changes are announced on the mesin4d platform and via email notification to all account holders.